FAQ's


If you have any quesions regarding our website or ordering online please check these Frequently Asked Questions. If you can not find the answer here, feel free to contact us at info@amormondial.com

What are the costs for shipment? 
We calculated costs accordingly Postnl. 

To what countries does Amor Mondial ship? 
* Europe
* USA
* Asia

Do I need an account to place an order with Amor Mondial? 
Yes, for placing an order on our website you need to create an account. This is an one time only process. After you have created an account you can log in with your existing log in code and password. 

How do I know it will fit?
Different countries have different sizing systems. In order to simplify things, we have interpreted the various Dutch, German, British, French, Italian, and American sizes into a standardized XS, S, M, L system. Should you be unhappy with the fit of a particular purchase, you can return the item or exchange it for a different size. Please follow the instructions listed under our Return and exchange policy.

Which transport company will handle the order? 
All our orders are handled by PostNL.

What if I am not home when the order gets delivered, what happens with my order? 
When you are not home when the order get delivered, PostNL will offer try to deliver the order the following day. PostNL will try to deliver the order twice. When PostNL is not able to deliver the order for the second time, you will receive a note from PostNL. With this note you are able to pick up the order at the nearest post office. 

How can I trace my order? 
After the order confirmation e-mail you will receive a second e-mail with the transport details which contains the track and trace code. With this code you are able to trace your order. 

Do I have to sign for my order? 
Our customers within the Netherlands are obliged to sign for the order, as result of the high value of the cargo. 

How do I know if an item is in stock? 
All items are in stock unless “sold out” is displayed. Please be aware that even if an item is in your shopping chart, it can still be bought by another customer until you have completed your order. If you have any question about the availability of certain products on the website, contact us at info@amormondial.com 

Which payment methods are accepted? 
Amor Mondial accepts the following payment methods: VISA, MasterCard, American Express and iDEAL. See Payment & Security for further explanation. 

What happens with my personal information? 
Amor Mondial respects the privacy rights of its online visitors and customers. Amor Mondial recognizes the importance of protecting the information collected about the online visitors and customers. See our Privacy statement for further explanation.